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COVID-19 FAQ

The Academic Achievement Hub is here to support you from wherever you are! Our services will be offered remotely. 

To see all the ways the Teaching + Learning Commons is supporting the campus during the COVID-19 Pandemic, visit The Commons COVID-19 Support page. 

How will I access the AAH academic support program?

 All remote Academic Achievement Hub services are held using Adobe Connect, which is free for all UC San Diego students.

  • To join an Adobe Connect session, go to the link provided to you by the Academic Achievement Hub through email.
  • Please download the Adobe Connect application for all Academic Achievement Hub services. If this is your first time using Adobe Connect, visit this help page to get set up: Getting Started with Adobe Connect.
To view AAH program schedules:

What if I cannot attend my Supplemental Instruction or Study Group sessions for my course?

AAH will make available session materials (recordings, session plan, etc.) only to students enrolled in that specific course for which the session was intended.

  • It may be up to or more than 24-48 hours for the materials to be uploaded.
  • Please contact the Supplemental Instruction/Study Group Coordinator, Ivy Chen, yuc123@ucsd.edu, if you have questions or are unable to access the materials.
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Who do I contact if I am having issues connecting to Adobe Connect?

Please contact 800-422-3623 if you’re experiencing technical difficulties

What can I do if I do not have a device to access the sessions and/or do not have Wi-Fi?

The Laptop Lending program will continue to make available loaner laptops, loaner hot spots and loaner iPads. Please submit this form to request a laptop.

To request a device and/or Wi-Fi, please contact vcsa@ucsd.eduSubmit a proposal to describe your need and they will manage our request.

Who do I contact if my Leader/Tutor/Learning Strategist is not in the room for my session?

Please email:

What can I expect when I enter the remote tutoring session via Adobe Connect?

You will -

  • be checked in by our Commons Front Desk Assistant who will connect you with your Content Tutor

To make the most of your tutoring session: 

  • Come prepared with your questions or topics you would like to work on
  • Have ready your textbook and/or lecture notes
  • Identify specific problems that you would like to go over

Please view the webpage for more information about how to prepare for your Content Tutoring sessions.

 

Do you provide one-on-one or group tutoring?

Each Content Tutor works with a maximum of two students for a time frame of 30 minute per session.

Please contact the Tutor Coordinator, Yvonne Ngo, yyngo@ucsd.edu, or please complete this form if you have requests for accommodations.

Who are the Content Tutors?

Content Tutors:
  • Are UC San Diego undergraduate students who are in good academic standing 
  • Have taken the class they are supporting at UC San Diego and received an A- or better
  • Are knowledgeable about the content and expectations of the course they tutor for
  • Are highly trained in their roles, beginning with 12-15 hours of training and continuing with weekly trainings throughout the quarter

Who are SI/Study Group (SG) Leaders?

SI/SG Leaders are:
  •  UC San Diego undergraduate students who are in good academic standing 
  • who have received an B+ or better in the courses they support. 
  • In addition, each SI/SG Leader participates in weekly training throughout the quarter.

Is there in person drop-in content tutoring?

There is no in person tutoring.

What if I need accommodations during my SI/SG and/or tutoring sessions?

If you are in need of accommodations, reach out to the Office for Students with Disabilities (OSD).

COVID-19 Student Information

Due to the current situation of COVID-19, all Academic Achievement Hub staff will be working remotely.

  • If you have questions about Academic Achievement Hub services, please contact AAH@ucsd.edu

Our programs support academic integrity for all students. For more information, view the Academic Integrity Office web page.

We are committed to providing access to students with disabilities.  To request assistance or an accommodation, please email AAH@ucsd.edu or fill out the Google Form.