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Academic Achievement Hub AAH
  1. Academic Achievement Service
  2. Content Tutoring
  3. Make/Cancel an Appointment

Content Tutoring Appointments

Booking Appointments

Appointments are booked through our TracCloud appointment system. To access TracCloud, you must log in using your UC San Diego Single Sign-On (SSO) credentials. 

Access TracCloud: https://traccloud.go-redrock.com/ucsd 

Video Guide: How to Make & Cancel an Appointment


Booking Policies

Daily Appointment Allowance

Students can may schedule up to three consecutive appointments with the same Content Tutor in one day. There is no limit on the totla number of appointments a student can scheduled in a day, as long as appointments are available.

Booking in Advance

Appointments become available on a rolling four-day schedule, with new appointments opening throughout the day.
For example, if it is Monday at 12:00 PM, you can book any available appointments for the rest of Monday, Tuesday, Wednesday, Thursday, and Friday through 12:00 PM. As each hour passes, the corresponding hour four days ahead becomes available to book. 

Note for Students on Course Waitlists

Our appointment system, TracCloud, only allows students who are enrolled in a supported course to make an appointments. If you are currently on a waitlist for a course we support, please visit the Teaching and Learning Commons (Geisel 1st Floor West). Our Front Desk Assistants can help you make an appointment.

Once you are off of the waitlist and enrolled in the course, you will be able to independently make appointments independently through TracCloud.

Not seeing appointments?

If you have followed the steps to book an appointment but do not see any available appointments, we may be fully booked within the next four days. However, new appointment times are released every hour, so we encourage you to check back throughout the day. 

If you believe you are not seeing appointments due to a technical error, please email us at tlc-contenttutoring@ucsd.edu for assistance.

Cancellation/Missed Policy

Cancelling an Appointment

Appointments must be canceled at least 3 hours before the scheduled start time. Appointments cancelled less than 3 hours in advance, or appointments that are not attended, will be marked as Missed.

Three Missed Appointments

After three missed appointments, TracCloud will automatically place a hold on your account, temporarily preventing you from making additional appointments. 

We asdk that you  schedule and cancel appointments responsibly. Canceling in advance allows other students to access appointment times that would otherwise go unused.

Regaining Access

If your account has been placed on hold, please email us at tlc-contenttutoring@ucsd.edu to regain access to appointment scheduling.